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Frequently asked questions
General
The Change Concierge is a nationwide telehealth wellness company offering a more personalized approach to midlife, metabolic, and hormone health. We combine concierge holistic coaching with access to physician-guided protocols when appropriate, creating a more thoughtful and complete model of care.
Our programs are designed for clients who want more than rushed appointments or generic recommendations — and are looking for support that addresses the whole person..
While women in midlife are our primary clientele, we work with both women and men.
We support clients navigating concerns such as:
Perimenopause and menopause
Weight gain and metabolic resistance
Stress and burnout
Fatigue and low energy
Sleep disruption
Hormone-related changes
Men’s metabolic and testosterone-related concerns
Our approach is especially well suited for clients who want a more personalized, strategic, and supported path forward.
It is both — with clear roles.
The Change Concierge provides holistic coaching, education, wellness strategy, and implementation support. When appropriate, clients may also work with a licensed physician or medical provider for medical services such as labs, diagnosis, prescriptions, and treatment recommendations.
This model allows clients to receive both personalized coaching and physician-guided clinical care.
All prescribing decisions are made solely by the licensed physician or medical provider.
If a client is clinically appropriate for peptides, GLP-1s, supplements, hormone-related support, or other treatment options, those recommendations are determined through the medical side of care. The Change Concierge supports the coaching, education, and implementation side of the process.
Our programs may include access to physician-guided treatment options, including peptides and GLP-1s, when clinically appropriate. These are not automatically prescribed to every client and are always determined by the medical provider based on individual need.
We believe treatment should be personalized rather than one-size-fits-all.
The right program depends on your goals, symptoms, desired level of support, and whether you are looking for a more foundational or more comprehensive experience.
Some clients want a strong starting point with coaching and physician-guided recommendations when needed. Others are looking for more advanced support around metabolic health, hormone concerns, or a higher-touch concierge experience.
We can help guide you toward the best fit based on your needs.
Our model is designed to be more thoughtful, personalized, and whole-person focused than a traditional rushed practice.
We do not look at symptoms in isolation. We consider the broader picture — including hormones, metabolism, stress, sleep, recovery, nutrition, movement, and lifestyle — while combining concierge coaching with physician-guided medical support when appropriate.
We also offer access to a curated network of elevated services, including trainers, meal-prep support, and aesthetics, for clients who want a more comprehensive experience.
No. You do not need to come in with existing lab work or genetic testing.
For clients who would benefit from additional data, physician-guided lab recommendations may be made as part of the program. Our Personalized Genetic Blueprint program is specifically designed for clients who want a more data-informed, precision-based approach.
Coaching is designed to help you better understand your health, clarify your goals, and implement a more personalized strategy.
Depending on your program, coaching may include support around:
Nutrition
Stress resilience
Sleep and recovery
Sustainable movement
Supplement routines
Habit change
Accountability and progress tracking
Implementing physician-guided recommendations
Our role is to help you make the plan realistic, personalized, and sustainable.
If hormone-related treatment is appropriate, that determination is made by the licensed physician or medical provider. The Change Concierge does not diagnose, prescribe, or independently recommend medical treatment.
We support clients through the coaching, education, and lifestyle side of their care, while medical treatment decisions remain with the physician.
Not in the traditional sense.
Our work may support healthy weight loss or body composition goals, but our programs are designed more broadly around metabolic health, hormone health, energy, recovery, stress, and sustainable wellness. For some clients, weight is one part of a larger picture.
We focus on improving health in a more complete and personalized way rather than offering quick-fix or generic weight loss solutions.
For clients seeking a more comprehensive wellness experience, we offer access to a curated network of trusted providers and resources, which may include:
Personal trainers
Meal-prep support
Aesthetic services
These resources are intended to complement your core program and help support your goals in a more elevated, lifestyle-integrated way.
Some programs, particularly our more personalized and data-driven offerings, have limited availability due to the level of customization and support involved.
If a program includes more in-depth review, strategy, and physician-guided coordination, enrollment may be limited to ensure each client receives the appropriate level of attention.
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